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Technical Support Specialist Part-time | Remote

The ideal candidate will have strong communication skills and a technical understanding of livestreaming software.

Responsibilities

  • You will help Sound Alerts users with technical difficulties and troubleshooting
  • You will aid livestreamers with the setup of Sound Alerts
  • You will process support tickets through email and our community Discord server
  • You will summarize community feedback for our development team and identify common errors among users
  • You will create new support articles for our website that cover the most common questions in our community

Qualifications

  • At least 1 year of experience with technical support tasks or related fields
  • A general understanding of livestreaming software and the setup of livestreaming extensions
  • Strong written and verbal communication skills in the English language
  • You are an avid Twitch enthusiast who enjoys live content
  • A general understanding of the platform Discord and chat moderation

What we offer

  • Flexible working hours
  • A competitive salary
  • A small team full of passionate and highly skilled individuals
  • The chance to work in the thriving industry of livestreaming software

We are open to candidates around the globe if they meet the listed criteria. For German residents, part-time employment (Teilzeitanstellung oder geringfügige Beschäftigung) is possible. Otherwise, this position is a freelance contract.

If at least 75% of the listed criteria apply to you, feel free to send your CV along with your portfolio as a PDF file to hello@soundalerts.com and include the job title in the subject line.
 

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