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Technical Support Writer | Help Center Part-time | Remote

The ideal candidate will have strong writing/communication skills and demonstrate their passion for streaming and streaming tech.

Responsibilities

  • You will join our support team to improve the content of the Sound Alerts Help Center and answer user questions via Discord or mail
  • You will maintain and update all existing guides to match the current feature status
  • You will create in-depth articles for new Sound Alerts features
  • You will coordinate the implementation of common user issues and challenges in our Help Center

Qualifications

  • At least one year of experience as a writer or editor for online news, guides, or other support resources
  • You are familiar with the streaming ecosystem on Twitch
  • You know the ins and outs of streaming tech, including software like OBS, chatbots, and other streaming tools
  • Strong written and verbal communication skills in the English language
  • Experience with Sound Alerts and our Dashboard is a bonus
  • Experience as a Twitch/Discord moderator or as a Twitch streamer is a bonus

What we offer

  • Flexible working hours
  • A competitive salary
  • A small team full of passionate and highly skilled individuals
  • The chance to work in the thriving industry of livestreaming software

This is an international job posting for a remote position — we are open to candidates around the globe if they meet the listed criteria. For German residents, employment is possible. Otherwise, this position is a freelance contract.

If at least 75% of the listed criteria apply to you, feel free to send your CV along with your portfolio as a PDF file to hello@soundalerts.com and include the job title in the subject line.

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